Hosted Voice Services
Our hosted voice offerings are feature-rich, future-proof, low cost and designed for businesses of any size.
Our hosted system will scale from home workers, very small single offices to multi-site networks and large corporate headquarters.
Our hosted phone system (HV Pro) offers access to all the latest features available from internet-based telephony. The standard package includes all the basic features a businesses could need, as well as some of the latest technology to keep you ahead of the competition.
Standard features include bundled minutes (shared across the company), voicemail, auto attendant and applications for PC and mobile. The PC and mobile apps can be used to make/receive calls on the go as if you’re in the office, as well as check the status of other users (on phone/available), instant messaging and to manage personal call forwarding. Optional features include call recording, call centre queuing, extensive call reporting and a selection of premium handsets.
Benefits of our hosted voice services
RELIABLE & SECURE
COST EFFECTIVE & SIMPLE BILLING
FLEXIBLE & SCALABLE
SIMPLE TO USE & EASY TO MANAGE
FEATURE RICH AS STANDARD
Red5 Networks HV Pro
Bring your own device
Red5 Networks HV Pro
What is HV Pro?
HV Pro is a feature-rich, future-proof IP voice solution from Red5 Networks.
Our fully cloud-based, Voice over Internet Protocol (VoIP) service, HV Pro, offers you so much more than a traditional telephone system, giving you an easier and more cost-effective way to manage all your telephony with an enterprise-grade range of functionality.
HV Pro is run on BT’s highly-resilient and secure next-generation network and provides the functionality of a high-end telephone system but without any physical on-site hardware (PBX).
To connect to HV Pro, users simply require reliable, quality voice connectivity. We believe that call quality is paramount, which is why we offer dedicated voice over our Broadband and Ethernet circuits.
Our HV Pro hosted voice solution is great at cutting costs for business communication needs, and comes fully loaded with a host of premium PBX features, previously only offered on high end phone systems with on premise hardware.
Standard Features include:
Auto attendant (unlimited).
Advanced hunt groups.
UC Business – IM&P and Video.
CTI – Go Integrator Lite (click to dial).
Voicemail with voicemail to email delivery.
Call recording and storage.
UC Team – includes conferencing features.
Call analytics offering enhanced reporting.
Go Integrator DB Edition with CRM integration.
*Optional features will incur additional charges.
• Cheaper line rental and call costs
• Prepare for ISDN switch off
• Range of advanced inclusive features
• Access anywhere from multiple platforms
• No more ties to a single site or system
• Professional support
Who is HV Pro designed for?
HV Pro is suitable for businesses of any size with single or multiple sites. We can scale from home workers and very small single offices to multi-site networks, or indeed large corporate headquarters, providing seamless, reliable and easy to manage levels of functionality. For businesses with multiple sites, we provide Ethernet circuits, to ensure optimum call quality, securely linked by our Virtual Private Networks (VPNs). HV Pro call traffic bypasses the public internet entirely, ensuring absolute quality of service for users.
There is a simple £7.00 per month, per user, single cost that includes a range of core functionality and 2,000 free minutes to UK 01/02 and 03 numbers and standard UK mobile networks*. For a small extra cost, we can provide a variety of handsets and advanced features such as call recording and reporting. In addition, we can provide a comprehensive training course on how to manage the platform yourself.
*subject to fair usage policy and to headline UK mobile networks (FM1, FM3, FM4, FM5 and FM6).
HV Pro enables customers to achieve an agile, mobile workforce allowing calls from multiple different locations to connect to the same core network. With Fixed Mobile Convergence (FMC), calls from your landline can be answered and transferred across multiple devices, from desktop to tablet to mobile, keeping your business communications flexible whilst staying connected and protected with built in business continuity and disaster recovery.
End to End Solution
Our excellent strategic relationships enable us to deliver market-leading business communication solutions to our customers, from voice telephony to connectivity. We can offer a complete end to end solution which is future proof, scalable and fully supported, designed specifically for HV Pro.
We also offer a fully customizable hosted voice solution with advanced features tailored to suit you.
Multi-level IVR menus for complex auto attendant setups
Voicemail boxes to pick up messages when you’re busy or closed
Call groups to split the office out as required (sales and support, etc)
Multiple nightmodes to automatically enable out of hours service/voicemail when you’re closed
Extension forwards to send calls to a mobile/external number
Music on Hold to customise your clients hold experience
Park orbits for easy drop off and pick up around the office
Multiple DDIs for direct extension and group dialing from outside your organisation
Call recording to track those important calls for quality and training purposes
Full admin access to manage groups, users and phones
These are just some of the features available.
VoIP has always been a central part of our offering and we continue to provide these essential services. We can provide SIP channels to replace fixed line services (PSTN/ISDN) for use with new or existing phone systems. Couple these with our selections of SIP DDI or call bundles and we have everything needed to get you calling.
Talk to our team if you have any questions about how VoIP can transform your business telephony.
For more information on our services give us a call on 01603 859669 or send us an enquiry